making the X better for users through written and spoken content
I am a writer, trainer, and voice talent with experience across multiple industries from gaming to defense to financial services. My particular skills and interests are in presenting and communicating a variety of information and concepts to diverse audiences at all levels of organizations through narration, documentation, and training. I have a history of management success in expanding team skills in group and one-on-one settings while also mentoring and developing company-wide staff. I have been an influential leader in championing new approaches, and I assist in the transitions by engaging management and individual members.
skills and applications
Technical Writing • Training and Development • Voiceovers • Manager • Mentoring and Coaching • Online Help/On-screen Text • Presentations • Course/Curriculum Creation • User Manuals • Quick Reference Guides • Public Speaking • Customer Relations • Certified ScrumMaster • Microsoft Office • Adobe Creative Cloud • Visio • Articulate 360
ORACLE Austin TX
Sales Enablement Technical Writer 2019–2023
Key Elements: Documentation and Standards, Instructional Design, Narration, Sales Enablement
Technical writing and instructional design of manager and sales enablement training presentations, materials, and tools to ensure they are instructionally sound and adhere to standards and corporate branding. Consistently added innovative elements to presentations and materials to enhance learning and the user experience.
CSRA/GENERAL DYNAMICS IT Menands NY
Technical Writing Manager 2011–2018
Key Elements: Managing, Training and Assessments, Documentation and Standards, Healthcare, HIPAA
Managed a team of technical writers for the NYS Medicaid Fiscal Agent software development group including editing and direction of assignments, documentation standards, and administrative tasks. Developed and presented training materials for internal and external audiences.
GLOBAL CREDIT SERVICES New York NY
Technical Writer/Trainer 2008–2011
Key Elements: Training On-Site and Remote, Online Help, Documentation, User Contact, Financial Services
Trained users and conducted sales demonstrations using web conferencing, on-site client visits, and presentations at trade shows. Wrote product and company materials and communications.
SUBCONTRACTOR Waterford NY
Technical Writer 2007–2008
Worked on small independent contracts providing technical writing and content development.
DOCUMENTATION STRATEGIES Rensselaer NY
Technical Writer/Trainer 2006–2007
Key Elements: Training, Online Help, Documentation, Video Tutorials, Government Contracting
Trained users and created online help systems for a new web application for a New York state agency.
GENERAL DYNAMICS Pittsfield MA
Senior Specialist - Technical Writing, Defense 2004–2006
Key Element: Documentation
Wrote and edited paper and online training documentation, and maintenance procedures.
COMMERCEHUB Albany NY
Technical Writer 2003–2004
Key Elements: Online Help, Documentation, Video Tutorials, eCommerce
Created multiple online help projects using RoboHelp and video tutorials using Captivate for a web-based retail supply chain management system.
NITORUM CORPORATION Norwalk CT
Training Specialist/Sales Support
Key Elements: Training, Documentation, User Contact, Professional Services
Produced and delivered PowerPoint and hands-on training sessions at customer locations for all levels of users including administrative assistants, employment vendors and department vice presidents.
Bachelor of Arts (BA), Geography/Minor in Computer Science
University at Albany, State University of New York
CERTIFIED SCRUMMASTER, Scrum Alliance
Certificate ID 000704038, Issued October 2017